Refund policy

Return and Refund Policy

Effective date: August 12, 2026

Because our products are personal care items handmade in small batches, all sales are final, except when an item arrives damaged or an order is fulfilled incorrectly.

Nonreturnable Purchases

We do not accept returns, refunds, or exchanges because of:

  • A change of mind

  • Ordering the wrong product, quantity, size, or scent

  • Personal scent or texture preferences

  • Natural variations in handmade products

  • An item being opened, tested, or used

  • Individual allergies or sensitivities

  • Improper use or storage

  • Failure to review the ingredients or follow product directions

  • Purchases made through an unauthorized third-party seller

Natural variations in color, scent, texture, shape, weight, or botanical appearance are not considered defects.

Customers are responsible for reviewing product descriptions, ingredients, directions, cautions, sizes, and subscription selections before purchasing.

Nothing in this policy limits a consumer right that cannot legally be waived.

Damaged, Missing, or Incorrect Items

Please inspect your order promptly after delivery.

If an item arrives damaged or your order contains a missing or incorrect product, email info@chuhomemadeblessings.com within seven calendar days of delivery.

Include:

  • Your name

  • Your order number

  • The affected product

  • A description of the problem

  • Clear photographs of the product, packaging, shipping box, and shipping label when applicable

Keep the item and all packaging until we complete our review.

Available Resolutions

After reviewing an eligible claim, Chu Homemade Blessings may offer:

  • A replacement

  • A refund for the affected item

  • Store credit

  • Another reasonable resolution agreed upon with the customer

The available resolution depends on the circumstances and product availability. Because our products are handmade in limited batches, a replacement may not always be available.

Approved Refunds

Approved refunds are issued to the original payment method unless otherwise agreed or required by law.

Banks and payment providers may require approximately 5–10 business days to post a refund.

Original shipping charges are generally nonrefundable unless the issue resulted from our error or applicable law requires otherwise.

Unauthorized Returns

Do not mail an item back without contacting us and receiving authorization.

Unauthorized returns may be refused and do not automatically qualify for a refund, exchange, or store credit.

One-Time Order Cancellations

To request cancellation of a one-time order, email info@chuhomemadeblessings.com as soon as possible.

Cancellation is not guaranteed after processing begins. An order that has already been processed, packaged, or shipped cannot be canceled and remains subject to this final-sale policy.

Subscription cancellations are governed by our Purchase Options Cancellation Policy.

Contact

Chu Homemade Blessings LLC
Philadelphia, Pennsylvania
info@chuhomemadeblessings.com
chuhomemadeblessings.com